Duet Customer Support – Outsourcing services

Welcome to the Duet Internet Projects corporate website.

Our company specializes in customer support outsourcing services for various projects and tasks. We provide a wide range of high-quality services at a low price.

Customer Support	Copyright Protection
Our staff consists of over 30 employees providing customer support for customers’ projects of any complexity level. We provide customer service simultaneously in two languages: English and Russian. We provide any type of customer support: tickets, e-mails, live chats, telephone, remote support etc. Starting at $600/month	This service will suit the vendors of downloadable Internet products. We can eliminate 99% of your cracked product copies, which has been made available for free download on third-party websites. We delete products from eBay, files stores, warez websites, torrents, forums etc. Starting at $200/month

What Makes Us Stand Out?

	Ukraine	Philippines	India	USA
Price:	$600	$700-800	$500-600	$2000-3000
Computer knowledge:	Expert level	User level	User level	User level
Higher Education:	Yes	No	No	No
Educability:	Easy and Fast	Slow	Slow	Slow

What is technical support?

There is a big difference between technical support and customer support only – their major difference lies in the level of the staff’s technical literacy. One expects an average support team to deal with simple common tasks and cater to customers by applying standard methods and template responses. The technical support team of Duet Internet Projects goes a lot further with its special ways of providing customer services. We thus become capable of solving much more complicated and substantial problems encountered by certain customers while using the services of various Internet projects.

Tech Support Advantages

We have achieved a high level of technical literacy by adopting the correct approach to staff recruitment as well as by a thorough step-by-step training of newcomers. Although it is not easy to choose among candidates who have the same PC skills and command of English, any newly employed team member learns as quickly and diligently as any other throughout the entire training course. We have built a rigid hierarchical structure within the company and also distinguish projects by their complexity level.

Key advantages of our company:

Highly PC-skilled and technically literate team at the customer’s disposal
Quality individual staff training
Rational balance between the quality and the price
An opportunity to temporarily increase the number of staff (for marketing launches)
22-hour coverage period during the working days
Staff knowledge maintenance by regular trainings and tests
Individual approach to every customer
An opportunity to provide customer support in Russian in addition to English

We indeed do care about our customers’ continous business growth with the assistance of our professional technical support team. We are always ready to listen to our customers’ ideas and help them implement their ideas efficiently.

For a deeper understanding of our corporate services and for more information regarding our customer approach, please, browse the sections of our website.