Top-quality outsourcing
at an unbeatable cost!
2011.07.16  |  Summer support prices

We would like to draw your attention upon the market’s lowest customer support prices. Read More

2011.05.13  |  Copyright protection

We are now providing a new service – copyright protection. Read More

2011.01.31  |  New service for marketers
Marketing Launches service

A new service has appeared on the list of our company’s services, suitable for marketing launches. Read More

Duet Customer Support – Outsourcing services

Our company specializes in software development and technical customer support outsourcing services for various kinds of projects and businesses.

Technical Customer Support
  • Our staff consists of over 20 employees providing customer support for customers’ projects of any complexity level.
  • Together with customer support staff you receive a supervisor who speaks fluent English as a part of the team.
  • Our staff knows two languages fluently: English and Ukrainian
  • We provide any type of customer support: tickets, e-mails, live chats, telephone calls, remote assistance etc.
What Makes Us Stand Out?

Ukraine EU / USA
Price: $8+ per hour starting at $15/h
Timeframe coverage: 24/7 Coverage at additional cost
Computer knowledge: Advanced user Regular user
Higher Education: Yes No
Team Supervisor: Included at additional cost

We have achieved a high level of technical literacy by adopting the correct approach to staff recruitment as well as by a thorough step-by-step training of newcomers. Although it is not easy to choose among candidates who have the same PC skills and command of English, any newly employed team member learns as quickly and diligently as any other throughout the entire training course. We have built a rigid hierarchical structure within the company and also distinguish projects by their complexity level.

Key advantages of our company:

  • Highly PC-skilled and technically literate team at the customer’s disposal
  • Quality individual staff training
  • Rational balance between the quality and the price
  • An opportunity to temporarily increase the number of staff (for marketing launches)
  • 24-hour coverage period, 7 days a week
  • Staff knowledge maintenance by regular trainings and tests
  • Individual approach to every customer
  • Ability to provide customer support in Ukrainian and Russian in addition to English

We indeed do care about our customers’ continous business growth with the assistance of our professional support team. We are always ready to listen to our customers’ ideas and help them implement their ideas efficiently.

For a deeper understanding of our corporate services and for more information regarding our customer approach, please, browse the sections of our website.