Top-quality outsourcing
at an unbeatable cost!
2019.02.14  |  Russian-speaking support

Since the beginning of 2019 our company direction was a bit modified to offer new kind of outsourcing service: Russian-speaking support. Read More

2012.01.16  |  -$100 Discount

Since January 1st, 2012 till February 29th, 2012 Read More

2011.07.16  |  Summer support prices

We would like to draw your attention upon the market’s lowest customer support prices. Read More

Duet Customer Support – Outsourcing services

Our company specializes in native Russian-speaking customer support outsourcing services for various kinds of projects and businesses. There are more than 200 million people who speak Russian in Europe. If you have clients who speak Russian – you can use our outsourcing services to support them in their native language.

Russian Customer Support
  • Our staff consists of over 30 employees providing customer support for customers’ projects of any complexity level.
  • Together with customer support staff you receive a supervisor who speaks fluent English as a part of the team.
  • Our staff knows two languages fluently: Russian and Ukrainian
  • We provide any type of customer support: tickets, e-mails, live chats, telephone calls, remote assistance etc.
What Makes Us Stand Out?

Ukraine EU / USA
Price: $6+ per hour starting at $12/h
Timeframe coverage: 24/7 Coverage at additional cost
Computer knowledge: Advanced user Regular user
Higher Education: Yes No
Team Supervisor: Included at additional cost

We have achieved a high level of technical literacy by adopting the correct approach to staff recruitment as well as by a thorough step-by-step training of newcomers. Although it is not easy to choose among candidates who have the same PC skills and command of English, any newly employed team member learns as quickly and diligently as any other throughout the entire training course. We have built a rigid hierarchical structure within the company and also distinguish projects by their complexity level.

Key advantages of our company:

  • Highly PC-skilled and technically literate team at the customer’s disposal
  • Quality individual staff training
  • Rational balance between the quality and the price
  • An opportunity to temporarily increase the number of staff (for marketing launches)
  • 24-hour coverage period, 7 days a week
  • Staff knowledge maintenance by regular trainings and tests
  • Individual approach to every customer
  • Ability to provide customer support in Ukrainian in addition to Russian

We indeed do care about our customers’ continous business growth with the assistance of our professional support team. We are always ready to listen to our customers’ ideas and help them implement their ideas efficiently.

For a deeper understanding of our corporate services and for more information regarding our customer approach, please, browse the sections of our website.