Telephone support

Customer support over the telephone is a classic perfect solution for customer assistance with simple issues. Trying to solve technical problems by means of telephone support can bring a number of inconveniences such as finding the right person who will be able to explain the solution orally, in simple words and within the shortest period of time.

We frequently face a situation when a project’s customer has a poor telephone connection and has no clear understanding of the problem. The support team member has difficulties with immediate understanding of the inquiry while the customer demands to find an instant solution by telephone.

However, telephone support is an ideal customer support solution for a sales department or customer support with template answers for simple projects.